Terms of Service

1. About these terms

These terms cover the MYMAiGUARD website, the MAiGUARD app for Android and iOS, and the products, installation and support services we provide. By using our website or app, or engaging our services, you agree to these terms. MYMAiGUARD Smart Security Limited is based in Suite 510, 5th Floor Edo House, Ralph Shodeinde Street, CBD - FCT, Abuja, Nigeria.

MAiGUARD is intended for people aged 13 and over. Where local law requires a parent or guardian’s consent, you must have that consent to use the app. Purchases and installation agreements must be made by someone legally able to enter into them.

2. Your account and device access

Provide accurate account information and keep your sign-in details and verification codes secure. Only connect, control or share devices you own or are authorised to manage. Give other users access only with the relevant owner’s permission, and review access when someone no longer needs it.

Contact support if you believe your account or devices have been accessed without permission. Remote actions, such as unlocking a door or changing device access, should be performed only by authorised users who understand their effect.

3. App use and availability

MAiGUARD is free to download and use. Devices, installation and other services you purchase are charged as agreed. Your mobile network or internet provider may charge for data use.

Features depend on compatible devices, their condition and configuration, connectivity, permissions and service availability. Availability may vary by device and region. Interruptions can occur, including during maintenance or when power, networks or connected services are unavailable.

Follow device instructions and keep your app and devices updated. Maintain physical keys, local controls or other suitable ways to access and operate essential devices.

4. Safety features

Security devices and app alerts can help you manage your home or business, but do not guarantee that theft, damage or other incidents will be prevented. Do not rely on the app as your only safety or emergency-response method.

Nearby Safety results are provided for information and may be incomplete or out of date. Opening a telephone number does not itself request or guarantee emergency assistance. In an emergency, contact the appropriate local emergency service directly.

5. Recordings and acceptable use

Use cameras, microphones, recordings and device-sharing features lawfully. You are responsible for obtaining any permission and providing any notice required when monitoring or recording other people.

Do not use our services to access another person’s property or account without permission, harass others, distribute unlawful content, or interfere with the security or operation of the services. You retain your rights in content you provide. We handle that content as described in our Privacy Policy.

6. Quotes and site surveys

Package prices shown are starting points. Final pricing is confirmed after a site survey and depends on your property, device selection and installation scope. Quotes are valid for the period stated in the quote. If the assessed conditions or requested work change, we confirm any revised scope and price with you before proceeding.

7. Shop orders and payment

Payments are handled by our payment provider; we do not receive or store your full card details. An order is confirmed once payment is verified. If an item is unavailable, a pricing error occurs or payment cannot be verified, we will contact you to resolve the order or arrange any refund due.

Prices include VAT.

8. Delivery and installation

We deliver between 8am and 6pm, every day. We confirm delivery timing and any delivery charge when your order is booked.

For installed systems, provide safe site access and accurate information so we can complete the work. Installation scope is defined by your agreed quote. We will notify you if delivery or installation is delayed.

9. Returns and refunds

You can return a product within 7 days of delivery. Contact us to arrange it. See our Returns and refunds page for how to make a request. This return policy does not limit any additional rights you have under applicable consumer law.

10. Warranty

Every product we sell has a 12-month warranty. Our installation workmanship is backed as stated on your installation quote. See our Warranty page for coverage, exclusions and how to make a claim. Our warranty does not replace your rights under applicable consumer law.

11. Privacy and account deletion

Our Privacy Policy explains how we handle personal information. You can stop using MAiGUARD and request account deletion through the app or our account and data deletion page. Deleting your account ends access to its app and device services; it does not cancel an outstanding order or remove an obligation already incurred.

12. Responsibility and consumer rights

Our responsibilities are governed by applicable law and the products and services we agree to provide. Nothing in these terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited, including applicable rights relating to defective goods or services, fraud, negligence or misrepresentation.

13. Changes to these terms

We may update these terms as our services change. We will publish the updated version with its date and notify you of material changes where required. Changes do not remove rights that have already arisen from a completed purchase or agreement.

14. Contact

Questions or complaints about these terms or our services? Email besafe@mymaiguard.com or message us on WhatsApp. Contacting us does not prevent you from using any complaint or remedy available under applicable law.