Warranty
What your MYMAiGUARD warranty covers, and how to use it.
Devices we supply carry a standard manufacturer warranty, and we stand behind the installation work we carry out. Register at installation and reach us on WhatsApp or phone if anything needs attention.
This page summarizes MYMAiGUARD's standard warranty approach. Exact coverage and duration depend on the specific devices supplied and the manufacturer's terms recorded with your installation. For the terms that apply to your system, contact support.
Already a customer? Your recorded warranties are in your account.
Coverage period
Standard manufacturer warranty on devices, plus our installation workmanship.
Device warranty periods are set by each manufacturer (commonly 12 months from supply unless stated otherwise) and are recorded when we install your system. Our installation workmanship is backed for the period stated in your quote or handoff documents. If you are unsure what applies to your system, we will confirm it from your installation record.
What is covered
- Manufacturing defects on devices supplied by MYMAiGUARD, under the standard manufacturer warranty.
- Faults arising from our installation workmanship — mounting, wiring, and configuration we carried out.
- Guidance and troubleshooting for supported devices and the companion app after handoff.
What is not covered
- Accidental damage, misuse, tampering, or unauthorised modification of devices.
- Damage from power surges, lightning, flooding, or other events outside normal use where no surge protection was specified.
- Devices bought elsewhere, or work performed by third parties not authorised by MYMAiGUARD.
- Consumables and normal wear (for example batteries after their expected service life).
How to register and claim
- Register: we record your device and warranty details at installation. You can also register or update details on the Support page.
- Report an issue: contact us with your name, installation location, and a description of the fault (photos or a short video would help).
- Resolution: we diagnose the issue and arrange for repair or replacement under warranty where it applies.