Warranty
What your MYMAiGUARD warranty covers, and how to use it.
Every product we sell has a 12-month warranty, and we stand behind the installation work we carry out. Reach us on WhatsApp or phone if anything needs attention.
Every product we sell has a 12-month warranty. Installation workmanship is covered as stated on your installation quote. Manufacturer terms may provide additional coverage. Nothing on this page limits your rights under applicable consumer law.
Already a customer? Your recorded warranties are in your account.
Coverage period
12-month product warranty, plus installation workmanship.
Every product we sell has a 12-month warranty. Your purchase or installation record identifies the products covered. Our installation workmanship is backed as stated on your installation quote. Contact support if you need help finding your record or confirming the coverage for your system.
What is covered
- Manufacturing defects on products supplied by MYMAiGUARD, under our 12-month product warranty.
- Faults arising from our installation workmanship — mounting, wiring, and configuration we carried out.
- Guidance and troubleshooting for supported devices and the companion app after handoff.
What is not covered
- Accidental damage, misuse, tampering, or unauthorised modification of devices.
- Damage from power surges, lightning, flooding, or other events outside normal use where no surge protection was specified.
- Devices bought elsewhere, or work performed by third parties not authorised by MYMAiGUARD.
- Consumables and normal wear (for example batteries after their expected service life).
How to register and claim
- Register: we record your device and warranty details at installation. You can also register or update details on the Support page.
- Report an issue: contact us with your name, installation location, and a description of the fault (photos or a short video would help).
- Resolution: we diagnose the issue and arrange for repair or replacement under warranty where it applies.